Home - HSCAMP – Complaint Management and Prevention Partners

Patients have more power than ever.

If patients have a favourable result, they will share their experience with friends and family, which can lead to new business. But if they have an adverse result, patients will complain, and if their complaint is not resolved, they may look to a no win no fee solicitor if there is no independent complaint adjudication service available.

HSCAMP has developed a complaint management offering for healthcare providers that not only prevents patients immediately turning to a “no win no fee” solicitor but helps to positively resolve complaints when they arise.

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Benefits of Good Complaint Handling

HSCAMP Membership Offering

HSCAMP’s objective is to not only assist in adjudicating patient complaints but also equip healthcare providers with the tools for internal complaint resolution and technology to assist in identifying complaint hot spots.

Adjudication

For those complaints that cannot be resolved through your in-house complaints pathway we offer an independent adjudication service. The entire adjudication process is managed through a bespoke software program managed by HSCAMP and accessed by the Adjudicator which enables with quick and fair resolutions.

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Complaint Advice

Before taking step to address a patient's complaints, all members are provided with the choice to seek advice from a representative of HSCAMP. This consultation aims to offer guidance and strategies to ensure the complaint is addressed in the most effective and understanding manner possible.

Complaint Policy Tools

Members only access to a portal containing a variety of documents and templates including a complaint handing policy, a complaint procedure checklist, apology templates and adjudication templates as well as a patient lifetime value calculator to assist in assessing goodwill payments.

Active Patient Feedback

Complaints can be good for business as they highlight deficiencies with your offering. Hearing directly from the patient can help to prevent future complaints. Members can elect to have 5 patients a month contacted for feedback on their most recent interaction with your business.

Business Intelligence Analytics

BI aggregates data from various sources and presents it through visual dashboards enabling businesses to spot trends so that risks can be identified before they result in complaints and to make data-driven decisions.

FUTURE UNVEIL

Complaint CRM

A proprietary CRM which not only allows you track, investigate, and resolve complaints but also includes AI powered business intelligence analytics that provides valuable insights to assist you identifying areas to improve so to prevent issues before they arise.