Inside the HSCAMP Clinic Portal: Complaint Software for Private Clinics

Complaints

• Log a complaint the day it arrives, with the patient, treatment, records and correspondence.
• It stays private to your clinic until you press Send to HSCAMP.
• Every message and action is time stamped, so you can show CQC how each complaint was handled.
• A complaints policy, letter templates and guides in the library.

Connected to your booking system

The portal can read from booking systems such as Phorest, Pabau, Cliniko and Semble. It never writes to them, and you choose what it can see.

Clinic Insights and the Manager Brief

Clinic Insights turns booking data into plain answers: revenue, returning patients, and treatments where patients are not coming back. The Manager Brief puts what needs attention first.

Signed and saved

Agreements are signed electronically in the portal with a drawn signature, a verified email sign in and a fingerprint of the exact text, then saved as a PDF in your documents.

Security

The database is hosted in London, encrypted at rest and in transit, and each clinic can only ever see its own information. HSCAMP staff have no screen that shows a clinic's patients.