Why HSCAMP: Complaint Experts With Their Own Clinic Technology

Updated 18 October 2026

Most complaint schemes wait at the end of the process and issue a ruling. HSCAMP's team works with your clinic from the day a complaint arrives, and we also give you the software to run your clinic well.

People resolve complaints, not software

Every complaint is handled by our team, with medical input, never by AI. HSCAMP reviews the complaint, gives your clinic a written Complaint Opinion and, if you want, negotiates a settlement with the patient on your behalf. Most HSCAMP cases end in a negotiated settlement, without needing adjudication.

Medical expertise behind every opinion

Complaints are reviewed with clinical input led by Dr Rohit Seth, HSCAMP's co founder and an accredited medico legal expert, so opinions reflect how the treatment should have been carried out.

Our own technology for your clinic

Alongside the complaints service, members get software we build ourselves to help with the day to day running of the clinic. It plays no part in how we review complaints or reach decisions.

  • The Clinic Portal: every complaint in one private, time stamped file, sent to HSCAMP only when you choose.
  • HSCAMP AI: Clinic Protect checks on consent forms, adverts and reviews, and AI questions about your clinic's figures.
  • The Clinic Agent: finds patients due back or lapsed and writes the message, sent from your own email.
  • HSCAMP Ultra: an AI agent that answers your phone and website chat day and night.

Published prices

Bronze is £250 a year and Gold £1,050 a year, plus VAT, with fixed fees for each case. ISCAS does not publish its subscription fees.

Built for aesthetics and independent clinics

Our members include aesthetic clinics, cosmetic surgeons, private GPs, eye clinics and specialist practices across the UK. We consider complaints about treatment results, which some schemes exclude.