RQIA Complaints: Independent Healthcare in Northern Ireland

Your duty under Regulation 23

Regulation 23 of the Independent Health Care Regulations (Northern Ireland) 2005 requires every provider to:

• Fully investigate each complaint.
• Tell the complainant the outcome within 28 days, or sooner if reasonable.
• Include RQIA's contact details in the written procedure.
• Send RQIA an annual summary of complaints.

The gap for private patients

RQIA's agreement with ISCAS records that wholly private patients cannot use the ombudsman. Without an independent stage offered by the clinic, a patient who is still unhappy has no neutral route except the courts.

How HSCAMP helps clinics in Northern Ireland

HSCAMP helps you respond within 28 days, keeps the annual summary ready in the Clinic Portal, and gives patients an independent final stage.

Questions