How Resolving Complaints Early Reduces Legal Risk for Clinics

Why complaints become claims

No win, no fee solicitors remove the upfront cost of bringing a claim. Before taking a case, they weigh its merit, the financial risk and the work involved.

What early resolution changes

• An apology, explanation or goodwill gesture often settles a complaint at a fraction of the cost of a claim.
• A written independent opinion on the complaint is a strong record of how it was handled.
• Where a complaint has been reviewed independently and found to lack merit, a claim can be less attractive to pursue.

The effect on premiums

Insurers reserve money for every open claim, even ones they expect to defend, and that reserve feeds into the renewal premium. See how claims affect indemnity premiums for a worked example.